18 - 20 July 2017 | Pullman Sydney Airport, Sydney

Conference Day Two: Thursday, 20 July 2017

08:30 - 09:00 Registration and Welcome Coffee

09:00 - 09:10 Opening Remarks from the Conference Chair

09:10 - 09:50 Broadening Your Water Cycle Management to Meet Good Customer Experience

Dharma Dharmabalan - General Manager, System Performance and Major Projects TasWater
When it comes to asset management, it is important to understand the broader perspective of how to manage your water cycle systems from the organisational structure, processes and performance measurement. When these aspects are achieved, meeting the expectation to deliver good customer experience will be a rewarding end result. This session will explore the complexity of water cycle management, thinking more broadly about your assets to influence the best measures for maximising your asset life cycle and meet customer demands.
  • Investigating what organisational development systems are needed in an organisation to better capture information and make decisions on assets
  • Exploring the key performance measures of your organisation and assets to ultimately be able to meet good customer experience
  • Understanding how other external environmental changes such as climate change can impact and stress assets and it’s affect on your service delivery and cycle management

Dharma Dharmabalan

General Manager, System Performance and Major Projects

09:50 - 10:30 Interactive Discovery Tour: Establishing Balance with Industry Regulators and Asset Management Plans

John Hamill - Chief Executive Officer Essential Services Commission
With the role of industry regulators aiming to ensure service providers are operating assets reliably and cost effectively, managing these expectations alongside your organisation’s plans for capital expenditure on asset maintenance can be a challenge. Yet organisations should strive to collaborate and work with regulators to help influence better decisions on operations to improve reliability of assets.

This session will comprise of a brief 20-minute presentation, highlighting the challenges and strategies often faced by utilities services from the perspective of an industry regulator, followed by a 20-minute roundtable discussion for a more in-depth analysis on solutions that utilities can incorporate to find balance.

This session will explore:
  • The role of regulators in applying transparent and consistent approaches to encourage businesses to deliver better investment decisions that will improve reliability and service to customers
  • Determining how the requirements can positively affect and influence long-term asset management plans
  • Understanding industry changes to influence collaboration with stakeholders and ensure healthy relationships with other networks in improving assets

John Hamill

Chief Executive Officer
Essential Services Commission


11:00 - 11:40 Case Study: Managing Asset Management and Achieving ISO 55000 Certification in a Merged Organisation

Andrew George - Executive Manager, Asset Solutions and Delivery WaterNSW
WaterNSW has become Australia’s largest water supplier, supplying two-thirds of water in NSW, after the merging of two major water bodies. Since its establishment in 2015, WaterNSW has gone through many changes to ensure highest quality and efficient service to customers, such as through ISO 55000 certification and changes to IT and asset management systems. This session will investigate the long-term strategic asset management plan WaterNSW has developed despite being a newly merged organisation.
  • Investing in project delivery and building systems and processes to stop deterioration and determine investments to maintain asset health
  • Insight into WaterNSW’s IT change to bring together two asset management systems for better data collection and decision making
  • Strategies for understanding how to adapt to new changes while still achieving consistency in asset management plans to maintain extended asset life cycle

Andrew George

Executive Manager, Asset Solutions and Delivery

11:40 - 12:20 Improving Water Pipe Failure Predication through Data-Driven Techniques to Reduce Condition Assessment Costs

Fang Chen - Group Leader & Senior Principal Researcher DATA61, CSIRO
Water utilities in Australia are believed to spend approximately $1.4 billion a year on reactive repairs and maintenance on their assets. Condition assessments and preventative maintenance are improvements, but can also often be expensive, disruptive and inefficient if completed at the wrong time. Drawing on the recent work completed by the CSIRO with data from 23 water utilities around the world, this session will explore the importance of data analytics, and explore the potential it has for improved asset failure prediction and risk management.
  • Developing a risk-aversion strategy to select water pipes for condition assessment while considering the failure probabilities and consequence costs
  • Overcoming constraints on cost of collecting data and how to improve collection, quality and relevance to justify investment plans
  • Investigating the best practices for managing data and metrics to better measure condition, performance and risk and impact assessments of assets

Fang Chen

Group Leader & Senior Principal Researcher

12:20 - 13:20 NETWORKING LUNCH

A new era of asset management is emerging as a result of technological advancements and it’s encouraging to see many utility companies working to keep up with the changes. Automation, IoT and other aspects of the fourth industrial evolution are creating breakthroughs for energy, water and gas utilities. This panel discussion will explore what the future of asset management could potentially look like in the next few years as the industry begins to embrace the advanced technology trends.
  • How the industry 4.0 trend of automation and data exchange is affecting the processes and decisions towards asset management plans
  • Visualising the long-term outlook of assets and what technological investments can be made to ensure extended life-cycle of assets
  • A collaborative smart utility network: how can we exchange information and work together to manage technology and infrastructure to better prepare all services to manage assets in the future

Damien Vermey

General Manager, Technology and Planning
Powerlink Queensland

Fang Chen

Group Leader & Senior Principal Researcher

Anton Van Staden

Manager, Infrastructure Planning Services
Queensland Urban Utilities

Jamie Gabb

Manager, National Integrated Operations Centre
APA Group

14:00 - 14:30 Case Study: Driving Maturity in Asset Management at Icon Water Through Innovating Business Transformation Strategies

Amanda Lewry - General Manager, Asset Management Group Icon Water
To ensure the maximum value from assets are delivered and extracted, organisations are encouraged to undergo transformational projects to drive maturity in their asset management strategies across the business. This session will dive into the innovative strategies being conducted at Icon Water and the best practises for driving and measuring your maturity in your organisation to better extend your assets’ life cycle.
  • Utilising other global asset management frameworks to deliver an in-house strategy that connects industry divisions to deliver true value to customers
  • Managing operational and strategic asset management – understanding your responsibilities in embedding appropriate systems, evolving of assets and best maintenance practises
  • Investing in reliability engineering and understanding big data for future smart networks, and the decision process for understanding the maturity of your organisation to invest in these networks

Amanda Lewry

General Manager, Asset Management Group
Icon Water


15:00 - 15:40 Investigating Asset Intervention in a Smart Utility Network

Peter Wong - Network Technology & Measurement Manager Jemena
A key focus for developing a solid asset management plan is to ultimately reduce costs. Assets are installed and expected to have a long life cycle, so finding the right time to intervene when assets are nearing end of life require critical data analysis to avoid potentially investing when not needed. This is can be a challenge when your network is moving towards a newer, smart network, and it’s important to develop intelligence and understanding when intervening with new assets. This session will look at system and techniques for asset intervention in an advanced network.
  • An overview of the rise in smart networks and how to balance the management of assets on current infrastructure network and new infrastructure network
  • Developing the best practises for pushing assets on intelligent and clean network assets to its designed life to avoid excess cost in early intervention
  • Managing customer and industry changes around perception and consumption of intelligent and clean networks to influence future asset management plans

Peter Wong

Network Technology & Measurement Manager

15:40 - 16:20 Interactive Closing Solutions Clinic

Solutions clinics are designed to give participants strategies and tools to deal with their most pressing challenges.

Following the panel discussion, the room will split into tables, where each table member will share their biggest challenge around the topic, before collectively deciding which issue to investigate in more detail.

Each table will nominate a representative who will record the topic being explored and the ideas of the table. After 20 minutes of discussion, the representative of each table will then report back to the rest of the audience their problem and potential solutions.

16:20 - 23:59 Main Conference Close