Pre-Conference Workshop Day: Tuesday, 18 July 2017

08:30 AM - 11:30 AM Workshop A: Aligning to and Implementing ISO 55000 Series for Optimal Management of Physical Assets

Anton Van Staden, Manager, Infrastructure Planning Services, Queensland Urban Utilities
Since the ratification of the ISO55000 series, many utility organisations have aspired to working towards being accredited and framing their asset management strategies against these standards. It is a work in progress for many, a journey of understanding how to effectively implement and comply with the standards, and what the accreditation will mean for future asset management systems and strategies within the organisation. This workshop will investigate the importance of utility services to become proactive and diligent in working towards aligning to and implementing the ISO series for enhanced management.

What will the workshop cover?
  • Initiating a checklist approach of the framework to analyse organisational capability and interfaces between teams to drive continual improvement
  • Understanding the content and requirements of the ISO 55000 and the advantages of early adoption to meet needs and improve circumstances
  • Investigating how conducting gap analysis can be a useful first step into accreditation for the future strategic management plan
  • Insights into governance processes required to manage program of work and the handling of expectations of stakeholders involved

Anton Van Staden

Manager, Infrastructure Planning Services
Queensland Urban Utilities

11:30 AM - 2:30 PM Workshop B: Improving Asset Reliability and Data Management through Shifting to a Customer-Centric Focus

Greg Ryan, Manager, Utility Excellence, Water Services Association of Australia
With restrictions on budget and pressure to ensure assets are constantly maintained and reliable, utilities are urged to look at better measures for interpreting data for operational decisions. Many utilities focus resources and time on the engineering gaps of asset management, which causes a larger gap in the main objectives of overall business operations: customer services and experience. As the utility landscape changes with demand for smarter networks, renewable energy and challenges to maintain asset resilience to meet customer service demands, this workshop will deliver solutions to shift organisational frameworks, data management and decision making to create a holistic customer focus in an area that was traditionally focused on operations.

What will the workshop cover?
  • Determining the gaps and opportunities to consider in frameworks to influence strategic decisions in operating according to customer needs
  • How to efficiently communicate information and data with board executives to depict current trends with asset reliability against customer demands to gain support for operations
  • Creating a capital prioritisation strategy to demonstrate careful data-driven decisions on resource allocation to align with organisational and customer service goals
  • Evaluating your key performance indicators on assets and people to ensure you meet service and reliability expectations

Greg Ryan

Manager, Utility Excellence
Water Services Association of Australia

2:30 PM - 11:59 PM Workshop C: Successful Change Management and Organisation Transformation While Implementing Asset Management

Vibhu Kaushik, Principal Manager, Asset Management & Generation Strategy, Southern California Edison (USA)
Efforts to instigate change management tools and Lean practices pushes the organisation to have better initiatives for maintenance around asset performance, operational performance and improved capability with the ultimate goal of delivering a reliable service to their customers. While change management is an organisational must, it is becoming a new concept in asset management as organisations are now realising that the division is more than just engineering and maintenance. This workshop will explore how the incorporation of process improvement tools can have a positive affect on the management and reliability of your assets and services.
  • Developing process improvement programs such as Lean and Six Sigma to mitigate risks of failed functionality or performance of assets and meet maintenance budgets
  • Understanding data to bridge the gap between operations and maintenance for better communication and engagement throughout the entire organisation
  • Utilising the program and approach to support interconnectivity with other network organisations to establish shared goals and transparency with improving service delivery and reliability of assets
  • How to effectively utilise change management when moving towards smart technologies and automation, particularly when your organisation begins the transformation

Vibhu Kaushik

Principal Manager, Asset Management & Generation Strategy
Southern California Edison (USA)