Executive General Manager, Asset Strategy and Delivery
For many organisations, asset management has historically been heavily focused around technical engineering. Yet it is equally important to ensure that the main purpose of utility operations ‘delivering reliable and efficient services to customers’ is a key asset management driver. This session will explore how to drive a customer-centred asset management culture, where placing customer at the centre of asset management can ultimately improve decision making and resource allocation in the management of assets.
- Aligning internal asset management culture with changing external customer trends
- Embracing transparent and accountable in asset management operations as a means for building customer and stakeholder confidence
- Balancing the expectations of customers with the technical drivers of asset management operations and project delivery
- Embracing a customer-centred culture to balance current and future customer expectations with technical and business drivers