18 - 20 July 2017 | Pullman Sydney Airport, Sydney

Alex Fisher


Executive General Manager, Asset Strategy and Delivery
SunWater


12:30 A New Asset Management Perspective: Moving from Technical Engineering to Customer Service

For many organisations, asset management has historically been heavily focused around technical engineering. Yet it is equally important to ensure that the main purpose of utility operations ‘delivering reliable and efficient services to customers’ is a key asset management driver. This session will explore how to drive a customer-centred asset management culture, where placing customer at the centre of asset management can ultimately improve decision making and resource allocation in the management of assets.
  • Aligning internal asset management culture with changing external customer trends
  • Embracing transparent and accountable in asset management operations as a means for building customer and stakeholder confidence
  • Balancing the expectations of customers with the technical drivers of asset management operations and project delivery
  • Embracing a customer-centred culture to balance current and future customer expectations with technical and business drivers


Check out the incredible speaker line-up to see who will be joining Alex.

Download The Latest Agenda