18 - 20 July 2017 | Pullman Sydney Airport, Sydney

Dharma Dharmabalan


General Manager, System Performance and Major Projects
TasWater


09:10 Broadening Your Water Cycle Management to Meet Good Customer Experience

When it comes to asset management, it is important to understand the broader perspective of how to manage your water cycle systems from the organisational structure, processes and performance measurement. When these aspects are achieved, meeting the expectation to deliver good customer experience will be a rewarding end result. This session will explore the complexity of water cycle management, thinking more broadly about your assets to influence the best measures for maximising your asset life cycle and meet customer demands.
  • Investigating what organisational development systems are needed in an organisation to better capture information and make decisions on assets
  • Exploring the key performance measures of your organisation and assets to ultimately be able to meet good customer experience
  • Understanding how other external environmental changes such as climate change can impact and stress assets and it’s affect on your service delivery and cycle management


Check out the incredible speaker line-up to see who will be joining Dharma.

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